After years of dedicated service, our business is now closed. This decision was not made lightly, and we understand the impact it may have on you as a valued patient.
You can still complete the form if you need any further support. Please note: We are unable to process any refunds after Feb 3rd, 2024. We can still discuss treatment transfers to partner clinics if need be firstname.lastname@example.org
Request a Callback
If you have any questions or concerns, please do not hesitate to reach out to us at email@example.com
What will happen with my treatments I purchased?
Our last operational day was Saturday, February 3rd. We are unable to process any remaining refunds after this date. If you need further assistance please email us at firstname.lastname@example.org
Are there any deadlines I should be aware of?
Saturday, February 3rd will be our last trading day and your last chance to either complete a treatment or arrange a call to discuss an eligible refund. After this date you will only be able to transfer services to our alternative treatment providers.
I have a gift card/on-account balance; how do I redeem or transfer the treatments associated with my gift card?
You can still schedule a treatment transfer through our website. Complete the contact form and we will be more than happy to assist you.
If I must use a partnered clinic / alternative treatment provider will the costs be the same?
Your agreed treatments will not be impacted. Our arrangement with our key partners ensures that you will continue receiving your treatment plan as expected. Your skin journey and results will always remain our priority.
The alternative clinic is too far, will my travel costs be covered?
Unfortunately, we are unable to reimburse any extra travel costs that you may incur.